GDPR & Privacy Statement

About personal data and Made in Britain

Made in Britain is a business-to-business membership organisation that unites, supports, promotes and represents British manufacturers, offering licenced access to UKIPO Registered Trademarks. Our company is registered at Companies House, as a not-for-profit business, limited by guarantee. All the information and data we collect on our members’ businesses is with the sole purpose of tailoring our membership services to support them more effectively. We also manage data with our CRM partner business to create a high-quality profile of the British manufacturing sector. 

Protocols, Privacy and Policy - Our GDPR checklist

• We are registered with the ICO, HM government body most concerned with data protection. Our registered number is ZA328426
• We are a fully transparent organisation with all our Limited by Guarantee Company data on public record at Companies House.
• We abide by all the applicable laws of England & Wales.
• We work under written agreements with competent Executive Agencies, all equally committed to GDPR compliance.
• We have not and will never knowingly process and/or control data about people that is not the minimum required for the successful delivery of our services.
• We are supporting HM government with information about successful manufacturing businesses and the people who work for them.
• We offer clear and frequent opportunities for subscribers to our communications to unsubscribe if they wish.
• We will offer people who are responsible for membership and our licence the opportunity to have their contact details removed from our systems.
• We will offer people who are responsible for membership and our licence a clear explanation in the event we are required by law to keep their records on our systems.
• Our Membership/Admin personnel, Executive Agencies and our chief executive and chief operations officer are committed to ongoing training in the field of Data Protection, Privacy and Compliance and will review our procedures periodically.
• Our Board of Directors, CEO, Executive Agencies and our Members wholly agree with the spirit of the GDPR environment and will work to incorporate respect for individuals' privacy and security of what little personal data we hold on our members and others.

Amending or viewing your personal data

We will endeavour to ensure the information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct them promptly. If you have any questions/comments about the data we hold on you or wish to see the data we hold on you, email the Made in Britain membership team.

Summary

This confirms our commitment to GDPR compliance on personal and other data as an organisation policy. It also outlines our procedures for handling and moving data around the organisation when necessary. From time to time, we have to share, internally, the names and business e-mail addresses of our members. If our members register to attend an event that we have organised, we may ask our members to provide information such as dietary preferences and additional contact names within the membership business.

 As a not-for-profit organization, we have no shareholders. Our organisation is governed by a board of non-executive directors who are volunteers from our membership and elsewhere. We have no interest or need to manage personal data and individuals cannot join Made in Britain. Our trade association is only for businesses - limited companies in the UK.

Compliance, complaints & whistle-blowing

Made in Britain have registered our collective marks and go to great lengths to make sure our members use it correctly following our Terms & Conditions. We also expect our members to inform us if they come across possible misuse of the Made in Britain Trademark or where they see it being used by a non-manufacturing business. Under these circumstances, we hold a record on our CRM system of some or all of the interactions with the individual, to help us with our investigations into what has happened and what action we might have to take in due course.  This record is held whilst the investigation remains open. We may at times have to keep a record of these interactions, beyond the point that a member may have left the organisation. This is with the sole purpose of maintaining compliance with Made in Britain Terms & Conditions and maintaining the reputation of our organisation and our Trademark being only for British manufacturers and applied to products that are made in Britain. 

Registration with the ICO Data Protection Agency

Our registered number is ZA328426 > visit our registration page. This page describes why Made in Britain holds certain data about individuals and confirms our commitment to be open with our members about how they can request to see what data we hold about them in their professional capacity. 

Who is responsible for data?

The chief executive officer of Made in Britain is the responsible person for Data Protection within our organisation. 

The day-to-day running of Made in Britain is carried out by commercial organisations ‘Executive Agencies’ under commercial agreements and contracts which stipulate clearly and confirm their commitment to all relevant GDPR regulations. The Executive Agency most concerned with the management of data we process and control about our membership businesses is CRM Insights.

Access to the data we hold on our members

If any individual or any organisation wants to request access to the information we hold, because they are an employee of one of our membership businesses, please email us at info@madeinbritain.org. 

Requests for Information may take some time to process and for us to reply. We may request evidence that you work for one of the businesses that is a member of Made in Britain. We hold only very limited personal information (e-mail address, phone number, employer) about the people who work for our members. If a business decides for whatever reason to cease its membership of Made in Britain, the secondary contact details of the employees could be deleted. 

How do we use the information we collect about people who work for our members? 

• used fairly and lawfully
• used for limited, specifically stated purposes
• used in a way that is adequate, relevant and not excessive
• accurate
• kept for no longer than is necessary
• handled according to people’s data protection rights
• kept safe and secure
• not transferred outside the UK

We have reliable and proven measures in place to protect your data.  

Use of your information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

• To provide you with information requested from us, relating to our products or services.
• To meet our contractual commitments to you.
• To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.

If you are a new subscriber, we will only contact you when you have provided consent and only by those means you provided consent for. If you do not want us to use your data you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data. We do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors. 

The Primary Contact of the organisation that is a member of Made in Britain consents to be sent regular newsletters as part of the application process and may unsubscribe from these newsletters by clicking on the unsubscribe link included, as is the case for all newsletter subscribers.

Storing your personal data

We may transfer data that we collect from you to locations outside of the European Economic Area for processing and storing. Also, it may be processed by staff operating outside the European Economic Area who work for us or one of our suppliers. For example, such staff may be engaged in the processing and concluding of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all reasonable steps to make sure that your data is treated securely and in agreement with this Privacy Statement.

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Disclosing your information

We will not disclose your information to any third parties unless we are legally required to do so.

Privacy

Made in Britain does not seek to hold and manage data about individuals in anything other than their professional capacity whilst employed by one of our members or employed by one of our Partner businesses or organisations. 

We respect the need for online privacy and protect any personal information that is appropriately shared with us. Our use of your personal information is set out below in this Privacy Statement.

What information do we collect?

We collect the following data:

• Questions, queries or feedback you leave, including your email address if you contact madeinbritain.org
• Your email address and subscription preferences when you sign up for our email alerts, and how you use our emails - for example, whether you open them and which links you have clicked on
• Your Internet Protocol (IP) address, and details of which version of web browser you used
• Information on how you use our site, using cookies and page tagging techniques

This data may be viewed by authorised people and in some cases, our Executive Agencies, to:

• improve the site by monitoring how you use it
• gather feedback to improve our services, for example, our e-mail alerts
• respond to any feedback you send us, if you’ve asked us to
• send e-mail replies to individuals who request them
• allow you to view the Made in Britain Product Directory & Members Directory
• provide you with information about Made in Britain, our activities, policies and governance

We collect information about your business or the business you work for when you apply to join our organisation. We also collect the name of a person who will subscribe to our membership newsletters (sent weekly and monthly), respond to a survey or register to attend one of our events. As an individual, if the company you work for is a Made in Britain member, you may register to join one of our events and we will require you to share contact details and dietary requirements. 

When ordering or registering on our site, you may be asked to enter your name, e-mail address, mailing address or phone number, as appropriate. We may also ask you to provide optional information such as company annual revenues, the number of employees or SIC code of your business. We ask this information to help build a high-quality profile of the British manufacturing sector. 

Cookies

Our website uses cookies. Please see below for a description of the cookies used and for what purpose.

What are cookies?

A cookie is a small packet of data, which is stored in the users' browser, as requested by a website. The data file can be retrieved the next time the user returns, thus allowing the site to identify the user as the same person. This is useful when you need to remember the users' previous activity when navigating separate pages. Examples of this are when logging in, saving items in a shopping basket, or simply saving a personal preference. Made in Britain uses cookies to make interaction with our website easy and meaningful. When you visit the Made in Britain website as a guest (and not as a member), our servers send a cookie to your computer. Standing alone, the cookie does not identify you as an individual user but identifies your computer. Unless you choose to identify yourself to www.madeinbritain.org, either by applying to join Made in Britain, filling in a form to join us at an event or using one of our web forms such as 'Contact Us', you remain anonymous to the company.

Cookies are regulated by the ICO under the EU Cookie Directive. For more information visit the Information Commissioner's Office.

There are many types of cookies:

• Session Cookie – These are cookies that only last for the duration that your browser window is open. They will expire as soon as you exit your browser.
• Persistent Cookie – These last indefinitely and will only be removed from the users computer when either they are deleted by the user or when they expire as set by the website. This allows a website to detect return visits.
• Third-Party Cookies – First-party cookies are cookies that are created on the same domain as the one you are visiting. Third-party cookies, are the other hand, are set by a different website (such as an embedded advertisement). Most web browsers allow you to block these types of cookies.
• Strictly Necessary Cookies - The Made in Britain website won't be able to function without these and so they are therefore required for the website to work at all. These types of cookies do not require consent and you should avoid disabling these types of cookies.
• Functionality/Performance Cookies - Functionality cookies are used to save a user’s preference. These types of cookies allow the website to be customised to the user’s choice. Performance cookies are those that enhance your user experience. Benchmarking data provided by these types of cookies allow website operators to identify needs of improvement.

How do you control cookies?

In most cases, browsers will offer a “do not track” option. By going to your browser settings you should also be able to delete cookies or refuse them altogether.

What types of cookies do we use on madeinbritain.org?

We use the following cookies on the site:

STRICTLY NECESSARY PHPSESSID is used as an identifier for the user's current session.

PERFORMANCE - Google Analytics is used to benchmark traffic on our site. 

What do we use data information for?

• To personalise your experience
• To improve our website
• To improve our membership service
• For event registration processing
• For membership renewal and application processing

For more information on Cookies and for details of how to control or delete cookies, please visit www.aboutcookies.org.

Please note that if you disable your web browser’s ability to accept cookies, certain parts of our website will not work as intended.

Your data and payment information

The email address you provide for payment processing may be used to send you information and updates about your membership, in addition to receiving news, updates and service information. If you provide credit card information, Made in Britain uses this solely to process payments via Stripe.

Stripe collects payments on our behalf. Made in Britain does not store information on payment past the point it is used. If you want to read more about the Stripe privacy and GDPR compliance, please visit https://stripe.com/gb/privacy.

We do not sell any personally identifiable information to third parties. We do not disclose your data to third parties except to the extent reasonably necessary to achieve the purposes described above, e.g. to our authorised partners.

In addition, we may disclose personal information where we reasonably believe it is required and expressly permitted under any applicable law, to enforce our site policies, or to protect our or others' rights, property or safety.

Note: If at any time you would like to unsubscribe from receiving future emails, we include clear unsubscribe instructions at the bottom of each email.

IP addresses

When you visit the www.madeinbritain.org website, the Internet Protocol (IP) address of your computer is registered. The IP address is the numerical address of a computer used when visiting a website. 

Links from our website

Some pages of our website contain external links. You are advised to verify the privacy practices of such other websites. We are not responsible for the manner of use or misuse of information made available by you at such other websites. We encourage you not to provide personal information, without assuring yourself of the privacy policy statement of other websites.  

Member pages

We provide the capacity for our members to post marketing information on their own page for sharing information in a public space alongside other British manufacturers. This information is publicly available to all users of our website to see. Made in Britain is not responsible for personal information our members elect to disclose about their manufacturing business. Read our full Terms & Conditions of membership. 

E-mails

Made in Britain and our Executive Agencies use third-party e-mail software to maintain contact with our members and receive updates from our partnership organisations.

Made in Britain uses reputable third parties to deliver the e-mails members receive if they have subscribed to e-mail newsletters, or have chosen to receive information about Made in Britain members. Some of these third parties may use unique identifiers and invisible images (often called "pixel tags" or "clear GIFs") to perform message open sensing, message format sensing, and click-through sensing to bring you more relevant information. 

Your e-mail address will not be shared with any third party other than an agent who has agreed to send e-mails on our behalf.

Automated e-mails 

Made in Britain use an automated SMTP e-mail system to remind our members when it is time to renew their membership. This e-mail is sent to one person at each membership address. 

Children's Online Privacy Protection Act Compliance

We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are aged 13 years and over. 

Telephone Recording Policy

Made in Britain does not record telephone conversations.

Your consent

By using our site, you consent to our Privacy Policy.

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post those changes on this page.

Contacting us

If there are any questions regarding our Privacy Policy, you may contact us at membership@madeinbritain.org.

Supply chain/Executive Agencies

The Made in Britain supply chain is made up of Executive Agencies who provide services regarding the management of our systems and support with our membership service. 

Our relationship with our Executive Agencies is structured to maintain a contractual agreement, year-on-year, about what service they provide and at what cost to Made in Britain. 

CRM Insights are the delivery partner (supplier) to Made in Britain who process and control data about our member businesses. They also handle information about manufacturers in the UK that are not part of our organisation. We occasionally invite those businesses to join as members, writing to the business using their e-mail address, posting an invite via conventional mail service or phoning their business on a landline phone number or mobile phone number. 

Supplier on-boarding

All our suppliers are asked if they are GDPR compliant and must provide confirmation of their compliance which we recorded on our central CRM database from 24th May 2018.

Data management 

Made in Britain process data about our member businesses to promote the fact that they are highly accredited, quality businesses. To quantify this, we record details such as ISO accreditations, awards, gross turnover, number of employees, and trade body accreditations. We review and manage all this data to organise and communicate positive media and PR messages about British manufacturing by our members. 

Incident management 

Together with our service providers and Executive Agencies, we have procedures in place to cope with any breach of our systems. 

Links to our site

We welcome and encourage our members to link their websites and social media platforms to www.madeinbritain.org. You must contact us for permission if you want to say your website is associated with or endorsed by Made in Britain or one of our government department partners or partnership organisations.

Links on www.madeinbritain.org to websites that are managed by our members, other trade bodies, government departments, commercial partners and service providers or other organisations. We don’t have any control over the content on these websites.

We’re not responsible for:

• the protection of any information you give to these websites
• any loss or damage that may come from your use of these websites, or any other websites they link to. You agree to release us from any claims or disputes that may come from using these websites. You should read all terms and conditions, privacy policies and end user licences that relate to these websites before you use them.

Using content from the Made in Britain website

Most content on www.madeinbritain.org is subject to copyright protection.

The Made in Britain suite of logos is a Registered Trademark.

We don’t give any guarantees, conditions or warranties about the accuracy or completeness of any content published by our members. We’re not liable for any loss or damage that may come from your activity with these companies or the use of their products.

Disclaimer

We make every effort to keep www.madeinbritain.org up-to-date, but we cannot  provide any guarantees, conditions or warranties that the information will be:

• current
• accurate
• complete
• free from bugs and viruses

We’re not liable for any loss or damage that may come from using www.madeinbritain.org.

This includes:

• any direct, indirect or consequential losses
• any loss or damage caused by civil wrongs (‘tort’, including negligence), breach of contract or otherwise
• the use of www.madeinbritain.org and any websites that are linked to or from it
• the inability to use www.madeinbritain.org and any websites that are linked to or from it

This applies if the loss or damage was foreseeable, arose in the normal course of things or you advised us that it might happen.

This includes (but isn’t limited to) the loss of your:

• income or revenue
• salary, benefits or other payments
• business
• profits or contracts
• opportunity
• anticipated savings
• data
• goodwill or reputation
• tangible property
• intangible property, including loss, corruption or damage to data or any computer system
• wasted management or office time

We may still be liable for:

• death or personal injury arising from our negligence
• fraudulent misrepresentation
• any other liability which cannot be excluded or limited under applicable law

Requests to remove content

You can ask for content to be removed from www.madeinbritain.org. We’ll only do this in certain cases, e.g. if it breaches copyright laws, or contains sensitive personal data or material that may be considered obscene or defamatory.

Contact us for content to be removed at info@madeinbritain.org.

You’ll need to send us the web address (URL) of the content and explain why you think it should be removed. We’ll reply to let you know whether we’ll remove it. We remove content at our discretion, or where relevant, in discussion with the member of Made in Britain that is responsible for it. You can still request information under the Freedom of Information Act and the Data Protection Act.

Virus protection

We make every effort to check and test www.madeinbritain.org for viruses at every stage of production. You must make sure that the way you use www.madeinbritain.org doesn’t expose you to the risk of viruses, malicious computer code, or other forms of interference which can damage your computer system.
We’re not responsible for any loss, disruption or damage to your data or computer system that might happen when you use www.madeinbritain.org.

Viruses, hacking and other offences

When using www.madeinbritain.org, you must not introduce viruses, trojans, worms, logic bombs, or any other material that’s malicious or technologically harmful. You must not try to gain unauthorised access to www.madeinbritain.org, the server on which it’s stored, or any server, computer or database connected to it. You must not attack www.madeinbritain.org in any way. This includes Denial-of-Service (DoS) attacks. We’ll report any attacks or attempts to gain unauthorised access our website to the relevant law enforcement authorities and share information about you with them.

Governing law

Our Terms and Conditions, and our Privacy and GDPR Statement (this page) are governed by and construed following the laws of England and Wales. Any dispute you have which relates to these terms and conditions, or your use of www.madeinbritain.org (whether it is contractual or non-contractual), will be subject to the exclusive jurisdiction of the courts of England and Wales.

General

We’re not liable if we fail to comply with these terms and conditions because of circumstances beyond our reasonable control. We might decide not to exercise or enforce any right available to us under these terms and conditions. We can always decide to exercise or enforce that right at a later date. Doing this once won’t mean we automatically waive the right on any other occasion. If any of these terms and conditions are held to be invalid, unenforceable, or illegal for any reason, the remaining terms and conditions will still apply.

Changes to GDPR & Privacy Statement and Terms & Conditions

Please check this page and our Terms & Conditions regularly. We can update them at any time without notice. You’ll agree to any changes if you continue to use www.madeinbritain.org after the terms and conditions have been updated. We collect certain information or data about you when you use www.madeinbritain.org. 

Where your data is stored

We store your data on secure servers in the United Kingdom. We use a service provided under contract with Rackspace UK.

Keeping your data secure

Sending information over the internet is generally not considered completely secure, and we can’t guarantee the security of your data while it’s in transit. We have procedures and security features in place to keep your data secure once we receive it.

Disclosing your information

We may pass on your personal information if we have a legal obligation to do so, or if we have to enforce or apply our terms of use and other agreements. This includes exchanging information with government departments for legal reasons.

We won’t share any personal information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites. We do share summary information about our membership businesses, who are all manufacturing businesses. We will sometimes have to share the contact details of the people who work for and with those businesses. 

Your rights

You can find out what information we hold about you, and ask us not to use any of the information we collect. You can e-mail us at info@madeinbritain.org to request this. 

If, as a member of Made in Britain, you’ve signed up to receive our newsletters, you can unsubscribe or change your settings at any time by selecting the ‘Unsubscribe’ link that appears in every e-mail we send.

Links to other websites

www.madeinbritain.org contains links to other websites.

This privacy policy only applies to www.madeinbritain.org, and doesn’t cover the websites we link to, and the links that are made when members make transactions that we link to. These services, such as Stripe and Mailchimp have their own terms and conditions and privacy policies. 

Following a link to another website

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information. 

Following a link to www.madeinbritain.org from another website

If you come to www.madeinbritain.org from another website, we may receive information from the other website. We don’t use this data. You should read the privacy policy of the website you came from to find out more about this.

Our website is the property of Made in Great Britain Campaign Ltd, a not-for-profit organisation, registered in England & Wales No at Companies House as a company limited by guarantee.  The trading name we use is Made in Britain, sometimes abbreviated "MiB". 

This privacy policy covers all data that is shared by a visitor to this website whether directly via www.madeinbritain.org or indirectly via e-mail. 

Our Privacy Policy (this page) explains what happens to any personal data that you share with us, or that we collect from you either directly via this website or via e-mail.

Amending or viewing your data

Made in Britain will endeavour to ensure the information we hold will be accurate and up-to-date. You can check the information that we hold about you by emailing us at membership@madeinbritain.org.

If you find any inaccuracies we will delete or correct them promptly. If you have any questions/comments about the data we hold on you or wish to see the data we hold on you, e-mail the Made in Britain membership team at membership@madeinbritain.org.

This GDPR & Privacy Statement was last updated in September 2024.