In a bid to provide better customer service, Knauf has launched a pre-populated response tool in the form of a chatbot on the website. This new addition enables customers to easily access information about Knauf's products and services by getting quick answers to their questions through a conversational interface. In this blog, we'll take a closer look at how this new chatbot is changing the way Knauf interacts with its customers and what benefits it brings to both the company and its customers.
Between ChatGPT and Google Bard, Artificial Intelligence or AI is becoming closer to real life than science fiction. Fast becoming part of everyday, AI’s ability to learn, understand, and respond to our questions has improved tenfold. So much so, the headline and opening paragraph of this blog were written by ChatGPT.
Tapping into this technology, the new Knauf ChatBot is designed to provide all Knauf customers from architects, contractors, suppliers, and merchants all the way through to DIYers with 24/7 technical support. While not powered by ChatGPT itself, the ChatBot is filled with all the Knauf knowledge to support day-to-day questions on our products and services.
The aim is to take the commonly asked questions and provide the fastest response possible. It’s populated with years of technical data and questions previously asked to ensure it’s capable of handling requests instantly.
The Knauf ChatBot focuses purely on questions regarding Knauf drywall systems and various other products in the range. Questions on Knauf Insulation or Ceiling Solutions will be redirected to the correct area.
This isn’t to say our technical support team are going away. Instead, their capacity will be greatly improved to help with the more challenging questions customers have. If the ChatBot doesn’t have the answer, then customers will be passed over to one of our agents who can provide tailored support.
The net result is quick answers to the most common questions and a faster response for the more challenging ones.
It’s an exciting addition to the website and is a continuation of a customer-first commitment to service by Knauf. The ChatBot will continue to learn over time to better understand the challenges faced by our customers and provide more robust and accurate support.
Find out more about Knauf UK on their member profile page here
Member-created content 1 year ago | From members