When you call Fundamentals for technical support, you will be connected to someone who really knows their stuff on every aspect of Automatic Voltage Control (AVC). Real application engineers, who not only know our products inside out – they understand how they work with your other substation assets and how to optimise their performance.
HERE TO HELP
Whether you need advice on how to set up a product, or have a problem to solve, an individual engineer will be on your case personally. If they can’t resolve the issue immediately by phone or email, they will follow through with virtual meetings and our Site Simulator facility, which creates a virtual replica of your AVC installations, so you can work through the problem together.
VIRTUAL IN-HOUSE
As our engineers get to know your systems – and you get to know them – they will often become virtual in-house members of your team. Support from one of our experts, with detailed understanding of your specific systems, is just a direct line call or email away.
REAL WORLD EXPERIENCE
Our customer support engineers aren’t just desk-bound manual readers. They are regularly involved in physical installation and commissioning project out in the field. So they have in-depth experience of what it takes to make voltage control solutions work efficiently and reliably.
NOT JUST AVC
Our engineers’ expertise extends way beyond AVC to every aspect of power system operation, including tapchangers. If they identify the root cause as mechanical or not directly related to the product, they will work with the relevant specialists within Fundamentals to ensure the issue is resolved.
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Member-created content 3 years ago | From members