TIMBERWOLF has extended its unrivalled customer support with the introduction of an industry first, five-year manufacturer’s warranty.
The option to increase the standard three-year warranty up to a total of five years is available across the entire Timberwolf range, and can even be applied to older machines still within their original three-year warranty period, offering complete peace of mind.
Combined with the industry’s strongest support network – featuring 17 dealers and over 250 Timberwolf trained technicians operating from 38 depots across the country – this industry first warranty further strengthens Timberwolf’s unrivalled customer support offering.
Guy Marshlain, sales and marketing director at Timberwolf, said: “We work hard to build strong relationships with customers and dealers to ensure our products and services are at the forefront of our industry, offering power, strength and support no other manufacturer can.
“After speaking with customers, we developed our new warranty option to provide complete peace of mind, extending our warranty cover for longer, so customers can focus on their businesses, safe in the knowledge they won’t be facing unexpected repair costs. Put simply, buying a Timberwolf provides much more than a machine.”
Customers have access to support founded on three decades of industry expertise and engineering excellence to combat all challenges faced by modern arborists. This marketing-leading support has seen Timberwolf receive high levels of positive customer feedback with 99 per cent of customers, since August 2018, saying they would recommend Timberwolf to someone else.
Timberwolf’s industry expertise and guidance can be best viewed through the launch of its ‘All the Facts, #NoOmissions’ campaign which brought clarity to new government engine emission legislation – known as ‘Stage V – in January this year. A number of ‘myths’ had become prevalent in the industry, with many incorrectly believing diesel-powered wood chippers could no longer be used or purchased due to the new rules affecting non-road mobile machinery, including wood chippers. Timberwolf’s awareness campaign, educated and reassured the customers and the wider industry that pre-Stage V diesel wood chippers above 25HP could still be used and traded after the implementation of the new rules.