Service with a smile as Fracino further bolsters customer support

4 months ago | News

ESPRESSO machine manufacturer Fracino is demonstrating its commitment to front line customer service with the appointment of service administrator Callum Halpin.

The service and sales departments liaise with, and support, Fracino’s growing customer and distributor network nationally and internationally as the manufacturer continues to broaden its global reach. With exports now making up almost 30 per cent of total sales, growth in international trade includes the appointment of distributors in countries including Taiwan, Antigua and Barbados.

The company’s dedication to developing its employees to deliver a top-class service is also reflected in the recent sales team expansion, where two new roles have been created to meet growing demand.

Adrian Maxwell, managing director of Fracino told Made in Britain, “Giving our customers and distributors a consistently great experience chimes with our values and ethos. Equipping our team with the skills and tools to do this is instrumental to our ongoing investment programme which has revolutionised our production processes to add even more value to our customers and distributors.” 

Always punching above its weight, Fracino – a champion of British manufacturing and improving industry standards – displays the Made in Britain marque on every machine which leaves its world-class manufacturing facility in Birmingham. Global sales manager, Peter Atmore, shapes strategic decisions as a board member of both Made in Britain and the Beverage Standards Association.

Take a look at Fracino’s member directory page

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